Return and Exchange Policy

At Valentino Cake, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return and exchange process. Please see the details of our policy below:

1. Return Eligibility

You may return or exchange items within 7 days of the delivery date, provided the following conditions are met:

• Items must be unopened and in their original packaging.
• Perishable goods like cakes and pastries are non-returnable.
• Customized, personalized, or specially ordered items are non-returnable.

2. How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service team via:

• Phone: (847) 763-1899
• Email:info@luxuryfishing.com 

Once your return request is approved, we will provide you with instructions on how to proceed. Please make sure to securely package any return items to avoid damage during transit.

3. Refund Process

Refunds will be issued to the original payment method once we have received and inspected the returned items.

• Refunds may take 3-5 business days to appear in your account, depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to an error on our part, such as incorrect or damaged items.

4. Exchanges

If you wish to exchange an item (e.g., swap a gift or a non-perishable product), please follow the same return process. We will send the replacement item once we receive and inspect the returned product. In case the replacement item is unavailable, we will offer a refund or store credit.

5. Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. We will arrange a replacement or refund at no extra cost.

6. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a mistake or defect on our part. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

7. In-Store Returns and Exchanges

For convenience, you may return or exchange online purchases at our store:

• Valentino Cake
  456 Sweet Treat Ave, Media, PA

Please bring your order confirmation or original receipt when returning items in-store.

8. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized cakes
• Perishable goods such as cakes, cupcakes, and pastries
• Items purchased during special promotions or discounts