Sales Policy
At Valentino Cake, we are dedicated to offering a smooth and delightful experience for our customers. Below are the details of our order process, from placing an order to delivery and returns.
1. Placing an Order
You can place an order through our website, https://luxuryfishinggear.com, or by visiting our bakery at 914 Lucerne Ct, Mundelein. To place an order online:
- Browse our cake selection and add your desired items to the cart.
- Review your order in the shopping cart and proceed to checkout.
- Provide the necessary shipping, billing, and payment information.
- Review your order details before submitting.
Once your order is placed, you will receive a confirmation email with your order number and details. If you do not receive the confirmation, please check your spam folder or contact us at (847) 763-1899 or infoluxuryfishinggear.com.
2. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: Secure online payment via PayPal.
- In-Store: Cash, credit, and debit cards are accepted for in-store purchases.
All payments must be made in full at the time of purchase. We use secure payment gateways to ensure your payment details are encrypted and protected.
3. Order Processing
Once an order is placed, it typically takes 1-2 business days for processing. Orders placed on weekends or holidays will be processed on the next business day. You will receive a notification once your order has been shipped or is ready for pickup.
4. Shipping and Delivery
We offer both local delivery and in-store pickup options for online orders. Delivery times and costs will vary depending on your location and the method selected at checkout. Delivery estimates:
- Local Delivery: 1-2 business days.
- In-Store Pickup: Same-day or next-day pickup.
Please note that delivery times may be impacted by external factors such as holidays, weather, or courier delays. For special occasions or events, we recommend placing orders in advance to ensure timely delivery.
5. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at (847) 763-1899 or infoluxuryfishinggear.com. We will do our best to accommodate changes, but once an order has been processed and shipped, we cannot make adjustments. If your order is already out for delivery or pickup, you may need to follow our return policy.
6. Returns and Exchanges
We want you to love your Valentino Cake! If you are not completely satisfied, we accept returns or exchanges within 7 days of the delivery or pickup date. Items must be in their original condition, unopened, and uneaten. For more details on how to return or exchange an item, please refer to our Return Policy or contact our customer service team.
